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Understanding the differences between medical office assistant vs registered nursing assistant

Writer: Niko HavlockNiko Havlock

Updated: Jan 6



A black nurse kneeling near an older black man wearing a housecoat. She is holding a bottle of pills and explaining them.

Navigating the vast landscape of healthcare careers can be daunting. Two roles that often attract people interested in healthcare are the Medical Office Assistant and the Registered Nursing Assistant. These roles, while both integral to the healthcare system, differ significantly in their responsibilities, educational requirements, and career prospects.


In this article, we explore the details of each role. We provide a clear comparison to help you make a smart choice about your future.


This guide will help you choose your career path. You might like the administrative tasks of a Medical Office Assistant. Or you may prefer the patient care duties of a Registered Nursing Assistant.


Exploring the Role of a Medical Office Assistant


A Medical Office Assistant (MOA) is a vital cog in the healthcare machinery. Their role is primarily administrative, ensuring the smooth operation of a medical office. Tasks may include scheduling appointments, managing patient records, and handling billing.


However, their role extends beyond mere paperwork. MOAs often serve as the first point of contact for patients, setting the tone for the patient's overall experience.


Educational Pathways for Medical Office Assistants


Becoming an MOA typically requires a high school diploma or equivalent. Post-secondary training, while not always mandatory, is highly beneficial. Many vocational schools and career colleges offer certificate programs specifically designed for aspiring MOAs.


Medical Office Responsibilities and Work Environment


MOAs perform a variety of tasks, including:

  • Scheduling and confirming patient appointments

  • Managing patient records and billing information

  • Coordinating with insurance companies

  • Assisting with patient intake and discharge procedures


These tasks are typically performed in a medical office setting, such as a doctor's office, clinic, or hospital.


Skills and Competencies Essential for Success


Effective MOAs possess strong organizational skills, as they are often tasked with managing multiple responsibilities simultaneously. They also need excellent communication skills, as they interact with patients, healthcare providers, and insurance companies regularly. Moreover, a basic understanding of medical terminology and healthcare procedures is crucial for success in this role.


A white graphic with black text that reads, "RNAs are more involved in direct patient care. They work under the supervision of Registered Nurses (RNs) or Licensed Practical Nurses (LPNs). Their duties often include assisting patients with daily activities, such as bathing, and dressing."

Delving into the Role of a Registered Nursing Assistant


Registered Nursing Assistants (RNAs), also known as Certified Nursing Assistants (CNAs), play a critical role in patient care.


Unlike MOAs, RNAs are more involved in direct patient care. They work under the supervision of Registered Nurses (RNs) or Licensed Practical Nurses (LPNs). Their duties often include assisting patients with daily activities, such as bathing, dressing, and eating. They also monitor vital signs, report changes in patient conditions, and assist with medical procedures.


Educational Requirements for Registered Nursing Assistants


For one to be certified as a registered nurse within Alberta, it's essential to fulfill stipulations as mandated by the College of Registered Nurses of Alberta (CRNA). This entails the successful completion of an undergraduate program in nursing which has received the stamp of approval from the Nursing Education Program Approval Committee, or an equivalent program that receives recognition by the CRNA.


Register Nursing Assistant Responsibilities and Patient Interaction


RNAs have a range of responsibilities, including:

  • Assisting patients with daily activities

  • Monitoring and recording vital signs

  • Reporting changes in patient conditions to nurses

  • Assisting with medical procedures


Their role involves significant patient interaction, often providing emotional support to patients and their families.


Necessary Skills and Attributes for Registered Nursing Assistants


RNAs need strong interpersonal skills, as they work closely with patients, families, and other healthcare professionals. They must also have physical stamina, as the job often involves lifting and moving patients. Attention to detail is crucial, as RNAs must accurately monitor and report patient conditions.


Comparing Medical Office Assistants and Registered

Nursing Assistants


While both MOAs and RNAs play vital roles in healthcare, their responsibilities and work environments differ significantly. MOAs focus more on administrative tasks and have less direct patient interaction. On the other hand, RNAs are more involved in direct patient care, assisting with daily activities and medical procedures.


Key differences between MOAs and RNAs include:

  • Level of patient interaction

  • Nature of daily tasks (administrative vs. clinical)

  • Work environment (office setting vs. patient rooms/wards)


Career Advancement and Job Outlook


Both MOAs and RNAs have opportunities for career advancement with further education and experience.


MOAs can advance to office management roles or specialize in areas like medical coding.

RNAs can pursue further education to become RNs or specialize in areas like geriatrics.


Salary Expectations and Job Satisfaction


Salaries for MOAs and RNAs vary based on factors like location, experience, and specialization.

On average, RNAs tend to earn slightly more than MOAs. According to alis.alberta.ca the average salary in Alberta for an MOA is $49,772.00 where an RNA makes $72,818.00


Job satisfaction is high in both roles. Professionals feel fulfilled by helping patients and contributing to healthcare.

Making an Informed Decision: Which Path is Right for You?


Choosing between a career as an MOA or an RNA depends on your personal interests and career goals. If you like administrative tasks and want to work in an office, an MOA role could be a good choice.


If you enjoy working with patients and like a job that keeps you active, a career as an RNA might be a good fit for you.


Aligning Career Goals with Personal Interests


It's crucial to align your career choice with your personal interests. If you're passionate about what you do, you're more likely to excel and find satisfaction in your work.


The Importance of Hands-On Training and Support


Hands-on training is vital in healthcare roles, providing practical skills that can't be learned from textbooks alone.


Support from educators and mentors is also crucial, helping you navigate challenges and grow in your chosen career.


A woman with brown skin helping an older white man use a walker. They are standing in the open doorway.

Conclusion: Embarking on Your Healthcare Career Journey


Whether you choose to become an MOA or an RNA, you're embarking on a rewarding career

journey in healthcare.


Remember, the key to success is finding a role that aligns with your interests, strengths, and career goals. Good luck on your journey!

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